rob waller

Friday, November 06, 2009

Credit where it's due

After posting about the renaming of buildings at Guy's and St Thomas' Hospital, I remembered they were a client of our wayfinding team at Enterprise IG. Checking up I find it was indeed our trusty wayfinders, Colette Jeffrey and Alison Richings who were responsible. Uncommon sense, in fact.
Colette (under her former surname Miller) with David Lewis researched and wrote the standard work on wayfinding for healthcare sites for the NHS. She led wayfinding projects for around 25 hospitals, and is now to be found teaching at Birmingham City University.

1 comment:

  1. Alison Richings4:29 pm

    Thank you for the credit!

    We couldn't have done it without everything we learn't at the wonderful Information Design Unit.

    As a footnote I worked as a consultant for Guy's and St Thomas' Trust last year and undertook a research project to see how well the received the changes had been among staff. It was great to hear in the focus groups that changes were working, for example many less patients were arriving at the wrong hospital for their appointments. I also bumped in to Gordon Brown on one visit, he had plenty of people helping him find his way ...

    I'm still wayfinding, now at Portland Design mostly for clients in the middle east, facing rather interesting dual language issues!



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