rob waller

Tuesday, December 11, 2007

Virgin Media... we're watching you

Well we're not watching your TV service yet, actually, as the kit I need to connect in my new house hasn't arrived. The courier who tried to deliver my package left a printed note saying they had 'popped round'. For a cup of sugar, and a chat?

Judy Delin's 'Hello you' letter (see earlier post) should have warned me off this lot.

In order to arrange redelivery I had to call Virgin. Good thing was, it was only a couple of menu levels to reach what was apparently the right number. Bad thing was, they hung up on me every time. How about this for pseudo politeness: "we're still unusually busy, so instead of staying on the line you may like to give us a call later..." [cue the dial tone].

They are usually unusually busy, it seems.

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